RainDance Water Systems

 

OnlineTechnical Support

 

Please fill out our online technical support form

and click on the SUBMIT BUTTON at the bottom of the page

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COMPANY NAME:

CONTACT NAME:

ADDRESS:

PHONE:

FAX:

E-MAIL:

MODEL # OR DESCRIPTION OF PRODUCT:

DESCRIPTION OF PROBLEM - PROVIDE PART NUMBERS IF AVAILABLE:

WATER SOURCE: MUNICIPAL PRIVATE WELL

THE FOLLOWING IS THE INFORMATION I CURRENTLY HAVE ON MY WATER CHEMISTRY:

 

HAVE YOU CHLORINATED YOUR WELL AND PIPES WITH THE INFORMATION WE SENT YOU?

 

IS YOUR WATER TREATMENT SYSTEM PLUGGED IN?

 

IS YOUR WHOLE HOUSE WATER TREATMENT SYSTEM IN THE SERVICE POSITION OR DO YOU HAVE IT IN THE BYPASS MODE?

IF YOUR WHOLE HOUSE WATER TREATMENT SYSTEM USES SODIUM OR POTASSIUM PELLETS - DO YOU HAVE THESE PELLETS IN YOUR BRINE TANK ?

 

WHAT IS YOUR WATER PRESSURE?

 

WHAT IS YOUR FLOW RATE (GALLONS PER MINUTE)?

 

IS YOUR CONTROL VALVE PROPERLY PROGRAMED?

 

IF YOU HAVE LOST YOUR VALVE PROGRAMMING INSTRUCTIONS WE CAN E-MAIL YOU A NEW SET: REQUEST VALVE PROGRAMMING INSTRUCTIONS

 

IRON MAX, IRON MAX PLUS, WH-CARB AND MAXI-CURE CUSTOMERS HOW MANY DAYS IS THE CONTROL VALVE SET TO BACKWASH?

 

IRON EATER, TWIN IRON EATER, NITRATE EATER, TANNIN EATER, AND WATER SOFTENER CUSTOMERS WHAT IS YOUR METER ON YOUR CONTROL VALVE SET FOR?

 

THE BEST WAY FOR RAINDANCE WATER SYSTEMS TO DIAGNOSE YOUR PROBLEM IS TO TEST YOUR WATER. IF YOU HAVE NOT SENT IN A WATER SAMPLE WITHIN THE LAST 3 MONTHS PLEASE SEE OUR FREE WATER TESTING PROGRAM @ http://www.raindancewatersystems.com/wateranalysis.html

 

FYI: THERE IS ALSO A TROUBLE SHOOTING GUIDE LOCATED IN THE BACK OF YOUR PROFLOSE MANUAL THAT WAS INCLUDED WITH YOUR WHOLE HOUSE WATER TREATMENT SYSTEM.

WE WILL HAVE ONE OF OUR TECH SUPPORT TEAM CONTACT YOU SHORTLY

 

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