RainDance Water Systems Terms and Conditions of Sales

Shipping, Returns, Warranty, Policies, Free Support

To Our Valued Customers: 
RainDance Water Systems is a leading water treatment company providing water treatment solutions, information, and technical support for all filtration water treatment products and equipment. Many websites claim to be water treatment "specialists" and offer filters at "rock bottom wholesale prices", however, we have discovered that very few water treatment companies have the knowledge, ability, or the equipment selection to effectively treat your water problems.

RainDance Water Systems has become a stable and reliable name in the water treatment industry. We take great measures to assure our customers the best quality, dependability, service, reliability and offer our extended warranties at no extra cost. Your initial and ongoing satisfaction is extremely important to us.

Privacy Policy
Product Basic Info
Warranty Policies
Shipping Policies
Return Policies
RO/Nano Policies
Technical Support

RainDance Water Systems Privacy Notice

  • We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. However, we use third party shipping companies including US Postal, UPS, and Freight Carriers to ship orders. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond fulfilling your order. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you request otherwise, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access To and Control Over Information 
  • You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any - Change/correct any data we have about you - Have us delete any data we have about you - Express any concern you have about our use of your data.

  • We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1 877 788 8387 or via email.

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All Items Sold are Brand New. Unlike other companies we do not sell Used, Rebuilt or Refurbished Products.

All customers and users of this website are encouraged by RainDance Water Systems to know and abide by the laws of the jurisdiction in which they are situated. If you are not sure then do not buy and contact RainDance Water Systems and seek appropriate advice first.

Payment Terms:
  • Payment is due in accordance with the terms of each invoice. Except as otherwise agreed to in writing, payment is due in full. We accept: Checks, Money Orders, Wire Transfers, Visa, MasterCard, and American Express. Note: We do not accept credit card payments for orders outside the US. All international orders must be paid by wire transfers only. Canadian customers and International orders - we charge ONLY for shipping; you are responsible for any duty, tax, or any other additional charge.

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RainDance Water Systems Hassle-Free Guarantee

RainDance Water Systems is confident in the knowledge of our water treatment professionals and our reliable water treatment systems, so we proudly guarantee that our water treatment equipment, if applied and maintained properly, will perform as well as we advertise it. Every system we offer includes operating parameters listed as minimum/maximum flow rate (gpm) & pressure (psi), electrical requirements, and contaminant restrictions. As long as our customers are within the operating parameters of the system they're interested in, they're guaranteed filtration performance as advertised.

With over two decades of hands-on experience in the water treatment business, our specialists at RainDance Water Systems can use one hand to count the number of reasons why our system isn't working for you. The most common and easily fixed issues are improper installation, programming, or maintenance, which can swiftly and skillfully be solved by a RainDance Tech Representative.

Private wells and ground water sources can vary drastically, even if the wells are in the same neighborhood. That's why any water treatment company should have a hands-on approach when recommending water treatment by requiring and testing a water sample. With a current water sample or analysis, RainDance can offer our customers the assurance that a system will or won't work for them. Once you install your new system and you notice the filter is not performing as advertised, a RainDance Tech Rep will take every measure to get your system running smoothly.

We know that your water system is a valuable part of your home or business and it hurts when it is out of production. Our knowledgeable staff will work diligently to troubleshoot and fix your system with little down time, and in the event we find the filter media or RO membrane has fouled, we can expedite your new replacement media or membrane to get your system back up and running as soon as possible.

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RainDance Water Systems Warranty Policy

Warranties cover the repair or replacement of an item due to defects determined to be from the manufacturer. Warranties are covered from the original purchase date and can be transferred between owners.

RainDance Water Systems offers exclusive warranty transfers from one customer to another after the original purchase. If you move and leave your RainDance Water Systems water treatment equipment, your warranty is fully transferable to the new owner. No Extra Fees!

The following are the conditions of the warranty transfer:

  • The warranty date remains the same and the new owner will receive the remainer of the original warranty;
  • Once ownership of the RainDance water treatment equipment has changed the new owners must contact RainDance Support at support@raindancewatersystems.com to re-register the equipment warranty.

  • No Cost Extended Warranties:

    Whole House Water Filters - Iron Filters - Water Softeners - Well Water Systems
    *For RO Warranties Please Click Here

    No Additional Cost RainDance Water Systems Extended and Lifetime Warranties are as follows:

    Automatic Control Valves - 5 Year Warranty
    Tank Jackets - Lifetime Warranty
    Media Mineral Tanks - Lifetime Warranty
    Brine Tanks - Lifetime Warranty
    Feed Pumps - 2 Year Warranty
    Bypass - 5 year Warranty
    Yoke - 5 Year Warranty

    If within the above period of time, any products shall be proven to the manufacturer's satisfaction to be defective, these products or components will be replaced or repaired at the manufacturer's option. Items subject to regular maintenance or general wear and tear including filter elements or media, membranes, o-rings, seals/spacers, etc. are not covered under warranty.


    Warranties do not cover the following instances: 
    1. Defects not reported to us within the applicable warranty period;
    2. Damage caused by acts of nature or problems resulting from abuse, misuse, negligence or accident;  
    3. Problems resulting from failure to comply with installation, operation, or maintenance instructions or drawings, or improper installation, operation or maintenance;
    4. Failure to operate an item in accordance with the limitations stated on the product label;
    5. Noncompliance with applicable codes, and ordinances including without limitation, plumbing codes;  
    6. Unauthorized alteration of the item or failure of an item caused by such alteration or by unauthorized repairs and costs to repair or adjust the item due to unauthorized alteration or use of improper parts, equipment, or materials;
    7. Damage or failure of a product or part caused by external impact, friction, wear, chemical attack, or debris build-up on wear parts including but are not limited to: pistons, piston rods, seals, spacers, and brine valves on all piston operated valves, and parts requiring replacement under recommended maintenance procedures, such as filter housings, o-rings and gaskets;
    8. Damage caused by faulty distribution systems or exposure of plastic surfaces to incompatible lubricants or sealants;  
    9. Valves exposed to excessive levels of the following list of contaminants require maintenance as part of a yearly service schedule:
      • a) Chlorine or chloramines: > 4mg/l;
      • b) Iron bacteria/ Sulfur reducing bacteria;
      • c) pH: < 6 or > 9;
      • d) Excessive iron, manganese, sediment/sand over our listed parameters;
    10. Debris build-up, fouling, or scaling on items that may require maintenance or cleaning during the warranty period due to water conditions;
    11. Damage due to impacts, corrosive liquids, gases, or chemicals;
    12. Damage due to hydro-pneumatic or pneumatic use; and
    13. Shipping and labor to install warranted parts and service and trip charges including mileage are the responsibility of the system owner. 

    All parts claimed to be defective under warranty are to be returned, freight prepaid, for inspection, unless RainDance Water Systems elects to waive the return of parts. We will require a complete description with pictures detailing the failure of the defective part sent to us via email. An RGA number (return goods authorization) is required prior to returning any warranty item; any item returned without an RGA number will not be accepted. We offer the following warranty procedures to complete the warranty claim:

    Standard Warranty Procedure:

    Once your returned part arrives at the warehouse it will be inspected by the manufacturer for defects and determined for approval under warranty. If the item is approved under warranty a replacement item will be shipped to you as soon as possible. If the item is not approved under warranty the original item will be shipped back to you. The time frame for manufacturer inspection, warranty approval, and shipment can extend from days to weeks at the discretion of the manufacturer. Please contact us if you have any questions during your warranty claim.

    RainDance Fast Track Warranty Procedure:

    We know that your water system is a valuable part of your home and it hurts when it is out of production. To eliminate the downtime experienced by standard warranty procedures we offer the option to fast-track your replacement part and get your system back up and running quickly. When a part is determined to be non-functional after discussions with our technical support team, we can ship out a replacement part immediately to swap out with the original part. We require a deposit to be placed on the new part before shipping which covers the cost of the part until the warranty is processed. Once you have the new part is installed you will ship the original part to us for manufacturer inspection and approval for warranty. When the warranty is approved your deposit will be refunded to you in the full amount. If the part is deemed not defective by the manufacturer the deposit will not be refunded and is considered a purchase of the new part that was sent. In most cases we will send the original part back to you to keep as a spare unless otherwise specified.

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    RainDance Water Systems Shipping Details

    All products are shipped using an independent shipping company including US Postal, UPS, or Freight Carrier. Shipping companies are not affiliated with RainDance Water Systems. Residential products are typically shipped next day with an estimated delivery time of 5 to 10 business days unless noted otherwise. Commercial water treatment systems are typically shipped within 1 to 3 weeks with the exception of our more complex systems or systems requiring customizing. RainDance Water Systems is not liable for any failure to deliver or delay in the delivery of any merchandise due to any cause beyond our control.

    Tracking and carrier information are provided to you by email after your order ships. Most systems requiring delivery by freight carrier are packaged in a heavy duty appliance carton and placed on a custom fabricated wooden pallet and secured to the pallet with strong plastic bands. We expect your system to be delivered to you complete and packaged as described above. If you note any abnormalities or damage to your shipment you must note on the Bill of Lading (BOL) to be able to file a claim if needed. When you receive your merchandise please open all boxes immediately and check the contents. We cannot accurately assess missing items if the contents were checked months after receiving them.

    Free Shipping:
    RainDance Water Systems offers Free Shipping within the Continental US on a wide variety of products to eliminate guessing or surprise shipping fees. Free Shipping includes standard ground shipping by USPS and UPS or curbside by Freight Carrier. Some heavy or bulky items like whole house water filters, water softeners, and well water filters are trucked-shipped to a street address only (no PO Boxes).

    Contact us prior to ordering if you have any questions about how your order will be shipped. Freight carriers are instructed to call you before delivery to set a day and time window when someone will be available to accept the delivery. Any additional delivery requests will need to be handled between you and the shipping carrier. The carrier will deliver curbside where a large freight truck can access and turn around. If the carrier determines the delivery point is not accessible they will deliver to the nearest access point such as the end of your driveway or road. In some cases the carrier will let you pick up the system at their closest terminal if your road cannot be accessed.

    Redirecting A Shipment: If you need to redirect a shipment due to a wrong address or inaccessible address please contact your carrier to discuss the new shipping address and related charges. You will be responsible for any additional freight costs once your order has shipped.

    Refusing Delivery: If you refuse delivery of your product due to visible or suspected damage you must notate this on the bill of lading and file a claim with the carrier directly. If you refuse delivery because the carrier cannot accommodate your driveway you will be responsible for any additional freight costs to return or redirect the shipment.

    **Shipments to Alaska, Hawaii, and Overseas: Contact us for a shipping quote to your location. If we cannot ship direct we will ship your order to a freight forwarder of your choice located in the continental US free of charge.

    Expedited Shipping:

    Certain products such as replacement filters, consumables, and parts may qualify for expedited shipping. Please contact us if you are interested in expedited shipping so we can provide you with shipping options and costs if applicable. Heavy or bulky items including residential and commercial water treatment systems cannot be expedited.


    Once your equipment is ready to ship we will be more than happy to store any merchandise you purchase for up to 1 week while you make arrangements for delivery. After 7 days there may be a storage fee assessed for this service. Please let us know at the time of your order if you will need storage for your equipment.

    Claims Policy:

    RainDance Water Systems is not responsible for damage or loss incurred during shipping. Check shipments for damage before acceptance. We advise all customers to make note on the bill of lading that there may be concealed damage. Consignee is responsible for filing a claim with the freight carrier for any and all damage or loss. If the consignee signs for a delivery and does not note any damages, it will be the customer's responsibility to file a claim directly with the carrier. Once a claim has been filed we can send you replacements as needed.

    Note: Claims for damage, delivery discrepancy, etc. should be made within 48 hours of delivery - claims will not be accepted after this time.

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    RainDance Water Systems Returns Policy

    RainDance Water Systems listed products may be returned within 7 days of receiving the product. Please contact us immediately after receiving your order if you need to return the product. As part of our mission to provide the higest quality equipment to our customers, we do not sell Used, Rebuilt, or Refurbished Products. Because of this, products must be returned brand new (never used) and in perfect condition with all manufacturer's packaging. Returns are subject to up to a 30% restocking fee and must be returned freight prepaid. Freight collect returns will not be accepted. If you refuse delivery to have the product returned, you will be responsible for any freight return charges and subject to a restocking fee. We do not accept returns for products that have been used, altered, or otherwise changed from the original condition it was received in.

    Whole house reverse osmosis systems, special ordered uv systems, custom reverse osmosis systems, skid mount revere osmosis water systems, automatic backwashing filters & water softeners 14" through 36" In diameter and seawater desalination system cannot be returned. Items that you have installed or are not brand new and/or missing any of the manufacturer's packaging cannot be returned. Special items that have been specially manufactured for your order, such as commercial, industrial, and custom whole house systems, may not be returned.

    Important: RainDance Water Systems MUST be notified in writing by email: support@raindancewatersystems.com before any returns including those for warranty consideration. Once this information has been reviewed we will then contact you with our shipping address for returns, warranty parts, and exchanges.

    Order Cancellation:

    If you need to cancel your online order simply contact us by phone, live chat, or email as soon as possible so we can go over your cancellation options. We understand that receiving your order as soon as possible is important so we strive to ensure that your order is processed and shipped as quickly as possible. Because of this, your cancellation window may be small depending on the size of your order. Small orders including consumables or replacement parts ship out the fastest to get your system back in operation and allow only a 30 minute cancellation window from the time of the order.

    Orders that are canceled after the allotted time up to 24 hours may be subject up to a maximum 20% cancellation fee. Additional fees may be charged depending upon the level of completion of system or if any special parts have been ordered. Orders that have been shipped cannot be cancelled. Deposits placed on customer approved and processed custom orders are non-refundable. If your order has been shipped and you refuse delivery, you will be responsible for any freight return charges and may be subject to additional fees. Special ordered items including RO, Nano, and UV systems are non-cancelable and non refundable. Please contact us before your purchase if you have any questions regarding cancelling an order.


    Whole House & Commercial Reverse Osmosis Systems - Seawater Desalination Systems - Nanofiltration Systems
    ​Terms & Conditions


    Warranty Information

    The RainDance Water Systems Limited RO Warranty extends to the original purchaser of the system. This warranty covers all parts and factory labor needed to repair any RainDance Water Systems provided item that proves to be defective in material, workmanship, or factory preparation. The warranty applies for the first full year from date of purchase. Items subject to normal maintenance, such as o-rings, filter elements, membranes, etc. are not covered under this warranty. Items replaced under warranty will be warranted for a period of one year from the date of return shipment of the repaired or replacement unit to the owner.

    RainDance Water Systems also offers exclusive warranty transfers between owners. If you move and leave your RainDance Water Systems water treatment equipment, your warranty is fully transferable to the new owner. No Extra Fees! New owners can contact us to fill out a simple form to transfer the remaining warranty period.


    This warranty applies if the system is installed and used in compliance with the instructions enclosed with the system. This warranty does not cover the cost of repairs or adjustments to the unit, that may be needed, due to the use or installation of improper parts, equipment, or materials. This warranty does not cover unauthorized alteration of the unit or failure of a unit caused by such alteration or by unauthorized repairs.

    The RainDance Water Systems Limited Warranty does not cover malfunctions of your unit due to misuse, alteration, lack of regular maintenance, misapplication, tampering, experimental process, or operating at too high a recovery. In addition, damage to the unit due to fire, accident, negligence, act of God, or events beyond the control of RainDance Water Systems are not covered by this warranty.

    RainDance Water Systems warrants the membranes per the manufacturers’ warranty. These warranties generally cover faulty material and workmanship for anywhere from 1 to 3 years. Membrane fouling or hydrolysis / erosion will normally not be covered. The manufacturers’ warranty of elements selected will be provided on demand.

    RainDance Water Systems warrants all items supplied by outside vendors, that are used as part of the system provided, per the manufacturer’s warranties. These warranties generally cover faulty material and workmanship for 1-10 years as specified.


    RainDance Water Systems will not assume the responsibility for payment of incidental or consequential damages, such as lost time, inconvenience, damage to personal property, loss of revenue, commercial losses, postage, travel, telephone expenditures, or other losses of this nature, which result from failure of this unit to comply with expressed or implied warranties.


    Under the provisions of this warranty, the owner is expected to timely perform regular maintenance on the unit, as explained in the Operating and Maintenance Guide. Neglect, improper maintenance, abuse, or unapproved modifications may invalidate this warranty. Should the unit develop a defect or otherwise fail to perform within the provisions of this warranty, you must notify RainDance water Systems directly In order to process your claim in a timely manner a Returned Goods Authorization (RGA) number must be obtained from RainDance Water Systems. Include the RGA number, with an explanation of the observed defect, with the item being returned. Items returned under the RGA will be reviewed by RainDance Water Systems or forwarded to the original manufacturer for evaluation. Items returned to RainDance Water Systems must be sent prepaid.

    Return Policy & Cancellations

    Whole House Reverse Osmosis Systems, Commercial Reverse Osmosis Systems, Seawater Desalination Systems, and Nanofiltration Systems orders can be changed or canceled for any reason within 24 hours of the order date. After 24 hours, orders cannot be exchanged, canceled, or returned. Whole house & commercial reverse osmosis, sea water desalination, and nanofiltration system orders cannot be canceled after payment or deposit has been received.

    RainDance Whole House RO Packages - Warranties for Accessories:
    • Post pH Neutralizer/Remineralizer Cartridge System: 20" housing and cap has a 5 year warranty per manufacturer 
    • Post pH Neutralizer/Remineralizer Media Tank System: 10 year media tank warranty per manufacturer  
    • 200gal & 300gal & 500gal Storage Tank: 3 year warranty per manufacturer 
    • Repressure Delivery Pump: 2 year warranty per manufacturer   
    • Water Alarm (Detects Leaks): 5 year warranty per manufacturer 
    • TDS Water Quality Monitor: 1 year warranty per manufacturer - there is a battery that should be replaced yearly.


    Prices are subject to change without prior notice. We accept: Checks, Money Orders, Wire Transfers, Visa, MasterCard, and American Express

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    RainDance Water Systems Tech Support


    Free Tech Support:

    We pride ourselves on providing efficient, effective, and free technical support. We work hard to find a balance between providing thorough, expedient, considerate support and ensuring that our support remains free. These policies are designed to respect your time, the time of our tech support staff, and your investment in your new water filtration system.

    Technical and Installation Support Available:

    For years the name RainDance Water Systems has been synonymous with quality and reliability. In our efforts to provide you with world-class products and services, all water conditioners, softeners, and water well filters must pass a final inspection to insure that you receive the highest quality product. We also offer a wide array of technical support options. Once you have purchased your water treatment system(s), we will provide you with the information to connect directly with our tech support team through multiple communication channels to suit your needs. For your convenience we also offer our online Technical Support Form.

    Attention to well water customers: In our website and through contact with our sales and customer service personnel, every effort humanly possible is expended to provide you with the proper product for your water treatment needs. We offer a free water laboratory service and provide an engineering consultant to review our laboratory results or a current water analysis report if you have one available.

    We feel obliged to let you know that water chemistry does change from time to time especially in arid and developing areas. Also, a water analysis report sent to us may identify a compound such as iron but not mention its form. Iron exists in at least four (4) forms and each one must be treated differently. The form that iron has one month may morph the next to something requiring new settings or even additional equipment. Other things in the water such as pH, hardness, color, bacterial level, total dissolved solids, manganese and odor also change.

    As a company we offer absolutely every known process for the treatment of water. By providing as much information as possible at the time of purchase, we solve your water problem at least 99% of the time. If something changes, we are there to assist you with adjustments and to provide the items necessary to account for the changes. We do not, however, accept the return of any equipment for reasons other than proven freight damages or a major component failure that our engineers feel are best handled by equipment replacement. Our warranty is as good if not better than any in the industry and your ability to obtain post sale advice and assistance is unparalleled. We provide knowledgeable people not voicemail. We are committed to a long term working relationship with each and every customer from the time of purchase.

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